Getting Support
Learn more about Beeline Supplier Network plans
Email SupplierNetwork@Beeline.com to request more information about which Beeline Supplier Network plan is right for you.
Request technical support
If you need experience issues or need help using Beeline APIs, you can request technical support by entering a ticket in the Supplier Network Help Center portal. Using our APIs requires an Essential or Ultimate plan subscription. If you do not have an Essential or Ultimate plan, first go to Beeline Supplier Network subscription page to purchase or upgrade your plan.
Frequently Asked Questions
1. I received an error when trying to link a client. Why?
It could be that you are trying to connect to a Beeline Enterprise client that is not currently supported for linking through the Supplier Network. While we are actively working with the clients to enable these connections, you will be unable to connect to the following clients currently:
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Enterprise EU clients (any URL containing “eu”)
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There are approximately 4 clients today whose configurations do not support client connections. While we are working with these clients to get connections support, at this time you will run into an issue where you cannot connect. If you encounter an issue where you are unable to connect with one particular client, please enter a support ticket and we will confirm whether or not you are partnering with one of these clients.
If your linking issue is not related to one of the clients listed here, you an submit a support ticket for assistance.
2. I linked a client, but I am not seeing any job postings.
Check that you are connected to the correct supplier organization within that client. In some cases, suppliers are set up under multiple supplier orgs, and if you are logged into one while linking, Beeline Supplier Network may establish the connection with that org—even if it is not the one you intended. Make sure you are logged into the correct supplier org in Beeline Enterprise before linking.
3. The “Generate API Credentials” button is greyed out.
This usually means your account is not set up correctly. You an submit a support ticket for assistance.
4. We are in the process of implementing the APIs—will our bots be shut off in the meantime?
No. If you are a paid subscriber actively transitioning from bots to APIs, your existing bots will not be disabled during implementation. We understand suppliers need time to make the switch and are committed to ensuring continuity during your transition.
5. Do I need to regenerate my API credentials if I link a new client after generating them?
No. Once you generate API credentials, they are tied to your Beeline Supplier Network account—not to individual client links. You can continue using the same credentials even as you add or remove client connections. There is no need to regenerate them each time you link a new client.