FAQ’s and Support
Request technical support
If you need experience issues or need help using Beeline APIs, you can request technical support by entering a ticket in the Supplier Network Help Center portal. Using our APIs requires a plan higher than Directory. If you do not have an eligible plan, first go to Beeline Supplier Network subscription page to purchase or upgrade your plan.
Frequently Asked Questions
1. Why isn’t a job showing up in my portal or ATS?
If a job has been missing for more than 24 hours, first confirm you’re checking under the correct supplier connection for that client. Some clients release jobs through multiple regional or subsidiary connections, and a job may be flowing correctly to a different one than you’re checking. If it’s still missing after that check, contact support with the client name, job ID, and the time it was released.
2. I work with a large or multinational client. Why am I only seeing some of their jobs?
Clients with multiple subsidiaries or regional divisions (opcos) often route jobs through more than one connection. If you’re only connected to one, jobs from the others won’t appear under your current account. Each additional subsidiary connection requires its own separate client connection. Contact Beeline support for the linking instructions specific to that subsidiary.
3. Why isn’t my ATS pulling in a job that I can see in the Supplier Network portal?
This depends on your ATS’s own configuration. If a job is present in the Supplier Network application under Job Postings, but not your ATS, check the job’s status first, then reach out to your ATS provider’s support to request it be pulled manually if needed.
4. Why can’t I connect to a known Beeline Professional client through the standard linking flow?
Beeline Professional (BP) clients use a different linking process than standard clients. Contact Beeline support for the linking instructions specific to that client.
5. How do I get access to a sandbox environment to test the Supplier API?
Submit a request through the Supplier Network support portal specifying that you need sandbox access for API testing.
6. The "Generate API Credentials" button is greyed out.
This usually means your account isn’t fully set up yet. Submit a support ticket and we can confirm what’s missing.
7. Do I need to regenerate my API credentials if I link a new client after generating them?
No. API credentials are tied to your Supplier Network account, not to individual client links. The same credentials continue to work as you add or remove client connections, there’s no need to regenerate them each time you link a new client.
8. How can I view my API credit usage?
From your account homepage, open Settings in the bottom left corner, then click Subscription and Usage. This shows your current credit balance and usage, along with your client connection allotment and Recruiter Workspace seats.
9. Why am I not seeing my data in my Performance Dashboard?
Start by confirming that you have linked all your clients inside of your Supplier Network account. If your account was created within the past week, please allow up to 5 days for complete data to appear in your dashboard. If you’re not seeing data after 5 days, please contact our support team via a ticket.